Let's make this easy

GENERAL INFO

Please read carefully:

 

After checkout, once the order is confirmed, we will send you a notification as soon as the item is shipped with tracking, if available.

Please typically allow 3-5 Business Days for Order Processing & Fulfillment

Please typically allow 10-21 Business Days for Order Delivery

Due to the high demand for items, orders will be fulfilled in the order they are received, and therefore may sell out before a certain item is processed.

Please note, some of our pieces are shipped SEPARATELY and they may arrive in different packages at different times. Thank you for your understanding.

 

SHIPPING TIMES

Shipping times vary globally. All times below are estimates:

USA/Australia/New Zealand: 1-3 Weeks (approx. 10-20 business days)

Canada: 2-3 Weeks (approx. 10-24 business days)

Europe: 2-3 Weeks (approx. 14-18 business days)

UK: 3-4 Weeks

Other: location dependent. 

Please note that we do not have control over shipping times or delays. If you have questions about your delivery status, please do not hesitate to Track Your Package or Contact Us by selecting "Order Inquiry" from the Reason for Inquiry. We're here to help! 

 

SHIPPING DELAYS

Please note that we do not have control over shipping delays. Possible reasons for a delay include:

1. The parcel is awaiting customs inspection in your home country

2. The parcel is awaiting space availability on the shipping aircraft 

3. Parcel simply needs time to go through the system - some cities take longer to process items than others

 

PROCESSING & TRACKING

NUTELLIA processes orders on weekdays (Monday through Friday, excluding holidays). Once your order is fulfilled, you will receive an e-mail confirmation with tracking information (if applicable) once your order has shipped.

Please Note: Tracking Numbers are NOT mandatory, and instead are a provided as a courtesy to our customers.